Sunday, June 30, 2013

Freeman makes industry-changing deal with Wheelhouse Solution



LAS VEGAS — In an announcement that will change how some general contractors will conduct business, Freeman and Wheelhouse Solutions announced today that Freeman will has acquired Wheelhouse, an experiential marketing services firm comprised of three companies – Champion Exposition Services, George Fern Company and Immersa Marketing.
Freeman acquires Wheelhouse SolutionsJoe Popolo, CEO of Freeman and  Wheelhouse CEO, Bob Priest-Heck made the announcement that was posted onto YouTube and can be be viewed on Trade Show Expo's website as well by clicking this link..
The combination of these two companies will form the premier experiential marketing firm, operating under the Freeman name.
As of today, Champion will be integrated into Freeman. Fern, a leading exposition services company, and Immersa, a leading experientialmarketing agency, will operate as individual brands under Freeman.
There had been talks of this acquistion for days but not much could be found on the Internet until today. Calling this the next step to the future on its company blog, Freeman bring together a large group of industry talent that will be sure to change the face-to-face industry in Las Vegas and across the country.
Perhaps it was the recession that triggered tallks of this decision but it goes to show how the industry is evolving.
Other companies may wondering who they can team up with to provide better customer service and keep their piece of the industry pie. It is a good move for Champion and Fern but only time will tell if this acquistion will be accepted by the unions and trade show managers.

Source: http://trade-show-expo.blogspot.com/2011/06/freeman-makes-industry-changing-deal.html

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Coaching in the Contact Center

Coaching is as much a critical process in today’s contact centers as workforce management, quality monitoring, and call routing.  Agents need feedback and goals to improve and succeed, and it is the supervisor’s role as a coach to manage and deliver that performance guidance. Unfortunately, in many contact centers today, coaching is not managed with strategy and rigor or treated as a first-class process. Often, the supervisor-agent relationship is broken, jeopardizing the success of the organization as a whole. If the time and energy is spent to effectively implement a deliberate and controlled coaching process, it can be a lever for significant change.
While coaching practices and purposes vary widely across operations environments and industries, a new generation of coaching has emerged, distinct from previous incarnations.

Traditionally, coaching was characterized by an intuitive approach. Supervisors and agents met at required intervals, but often lacked guidance on specific performance improvement targets. Usually, the process was purely procedural. New coaching, or Performance Coaching, on the other hand, is tuned, empowered, accountable, and tied in directly to overarching company goals - ensuring positive returns on organizational strategy. This approach presents an organization and its employees with actionable plans that are measured, managed, and bottom-up. More specifically, these new methods provide supervisors, managers, and directors with the tools they need to know: who, when, how often, and what manner to coach.
 

As a key element in performance management, coaching in contact centers has implications beyond just the professional development and training of agents - it ultimately leads to significant gains in customer satisfaction, revenue, and productivity.  A new white paper from NICE, The Art of Coaching in the Contact Center', discusses common coaching practices today and makes the case for the Implementation of a closed-loop Performance Coaching program in the organization.

 

 


 

Source: http://blog.crmxchange.com/blog/call-center-and-crm-best-practices/coaching-in-the-contact-center

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Saturday, June 29, 2013

Reduce Churn and Increase Customer Satisfaction With Speech Analytics

It’s no secret that excellent customer service is the key to increased business and revenue. According to Gartner, a mere 5% improvement in customer retention can increase business profits anywhere from 25% to 125%.1 Contact centers have emerged as an important strategic asset for many companies since front line agents have an immediate and significant impact on customer experience.


Contact analytics takes the raw data that is trapped in customer interactions like phone calls, emails, and chats and turns it into meaningful information that can be used to improve the customer experience and agent performance. Analytics systems can provide incredible insight into all aspects of sales, marketing, customer service, and operations. Automatic scoring can reveal which agents are performing well, which are falling behind, and which customers are at risk for churn.


There are several ways contact analytics or speech analytics can help improve the customer experience.

Analytics can reveal the most common reasons for calls and the most commonly asked questions. Based on this information, companies can reevaluate how customers are educated and find areas for improvement.

Tools can reveal the reasons behind long call times, frequent holds, or repeat contacts.

Analytics can help pinpoint why customers are dissatisfied and perhaps most importantly, reveal which customers are most likely to churn.

According to Gartner, “pervasive, advanced analytics will become necessary for leading organizations that want to gain competitive advantage. A new white paper Reduce Churn and Increase Customer Satisfaction With Speech Analytics, discusses benefits of contact analytics including a reduction in average handle times, a reduction in call volumes, and the delivery of performance feedback directly to agents..

Source: http://blog.crmxchange.com/blog/call-center-and-crm-best-practices/reduce-churn-and-increase-customer-satisfaction-with-speech-analytics

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Friday, June 28, 2013

Bigger than ever

Labelexpo Europe 2013, organised by Tarsus Exhibitions & Publishing Ltd., is set to

Source: http://www.expodatabase.com/aussteller/news/bigger-than-ever-36155.html

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The sound of music

India’s exclusive trade show for the dealer/distributor network of the musical instrument market in India, Music Expo 2013, invites the business community to network, come up with new ideas, learn ...

Source: http://www.expodatabase.com/aussteller/news/the-sound-of-music-36224.html

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Thursday, June 27, 2013

Tuesday, June 25, 2013

Medidata Solutions Introduces the Medidata Clinical Cloud Study, Single Study Option for the Industry-Leading Clinical Research Platform

NEW YORK--(BUSINESS WIRE)--Medidata Solutions (NASDAQ: MDSO) introduced the Medidata Clinical Cloud™ Study, which brings the industry-leading benefits of Medidata’s cloud-based platform to single studies as an easy-to-acquire, ready-in-weeks option. Providing unified planning, setup and execution of a clinical trial, the offering was unveiled at the Drug Information Association’s (DIA) 49th Annual Meeting, June 23–26 in Boston, MA. “The Medidata Clinical Cloud Study is an innovative new clinical

Source: http://feeds.businesswire.com/click.phdo?i=5fc2330c18fb985e60b7b2fa2f064235

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Monday, June 24, 2013

Infinity Reports Phase 1 Data Showing Encouraging Clinical Activity of IPI-145 Across a Broad Range of Blood Cancers at the 12th International Conference on Malignant Lymphoma

CAMBRIDGE, Mass.--(BUSINESS WIRE)--Infinity Pharmaceuticals, Inc. announced encouraging Phase 1 data from an ongoing study of IPI-145, a potent PI3K-delta and PI3K-gamma inhibitor, in patients with potentially fatal blood cancers.

Source: http://feeds.businesswire.com/click.phdo?i=1a91829ccd90f9383dd2b5dde9e8cd17

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Missing my chance to meet Captain America

I am addicted to trade shows and when I can’t get to a certain show I will look online for news and information about trade shows not taking place in Las Vegas


The one show that has eluded me year after year is Comic Con — the annual convention of popular arts with special guests, themes and anniversaries, and programming. It is the ultimate gathering of science fiction characters, comic book heroes and the celebrities who portray them in films.

Most of the characters are the attendees who travel to the San Diego Convention Center to participate in the convention. The press enjoys covering this event because there is never a shortage of costume-clad sci-fi fans. This year the show is going ape with the release of “Rise of the Planet of the Apes” on Aug. 5.


More than 125,000 fans have descended upon the Convention Center this week, dressing up like their heroes, which this year will include vampires, werewolves, zombie-killers and demon-hunters featured in recent and forthcoming comic books, TV shows, movies and video games.

Hugh Jackman was photographed at Comic Con passing out movie poster to hundreds of fans. Most fans know him as Wolverine of X-Men films of he has been promoting “Real Steel” his latest action film about boxing robots.

According to press releases, Jackman is Charlie Kenton, a washed-up fighter who lost his chance at a title when 2000-pound, 8-foot-tall steel robots took over the ring.

This film will most likely appeal to males. From the trailers it looks like the Rock ’Em Sock ’E Robots of my youth have taken over the silver screen.

I wouldn’t mind donning my Star Trek uniform and spend a day walking among Captain America, the Hulk or Spiderman.

Las Vegas does host the Star Trek Convention but it is not the same since Star Trek: The Experience shut down at the Hilton.

Las Vegas meanwhile has a beauty show in Cosmoprof North America, a show shoe from WSA and the ASD merchandise show taking place this month.

I may not get to rub elbows with Captain America but next month I will get chance to listen to President Bill Clinton who is the keynote speaker for the Summer 2011 Las Vegas Market at the World Market Center on Aug. 1.

Live long and prosper.

Source: http://trade-show-expo.blogspot.com/2011/07/missing-my-chance-to-meet-captain.html

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Sunday, June 23, 2013

CES Speaker Applications Accepted Today through June 12, 2012

Consistently ranked as one of the top 10 most desired speaking opportunities for CEOs, the International CES conference program features the consumer electronics industry’s top authorities to address the latest trends and strategies.

Source: http://feeds.cesweb.org/~r/CESrss/~3/4X-skxIdn5k/rssNews.asp

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Saturday, June 22, 2013

Ireland launches ‘Conference Ambassador Programme’

 

The Emerald Isle has begun a major international push to attract more conferences to Ireland after enlisting the endorsement of Prime Minister Enda Kenny. 

Source: http://www.exhibitcitynews.com/index.php?option=com_content&view=article&id=4469:ireland-launches-conference-ambassador-programme&catid=43:international&Itemid=128

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Wall and Ceiling Alliance Hosts Workshop on The Effects of Emerging...

The Wall And Ceiling Alliance is hosting a workshop, presented by Plexxis, on how emerging technologies affect small, medium and large contractors on July 17, 2013.

(PRWeb June 21, 2013)

Read the full story at http://www.prweb.com/releases/2013/6/prweb10852591.htm

Source: http://www.prweb.com/releases/2013/6/prweb10852591.htm

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Thursday, June 20, 2013

Pinterest for Trade Shows

Pinterest is one of the most popular social networks in the U.S. If you aren’t overly familiar with Pinterest, it’s a social network for sharing photography and videos. According to Pinterest, the site is designed to let you “organize and share all the beautiful things you find on the web.” Users post (pin) images and videos to interactive virtual bulletin boards (pinboards) that focus on shared passions, inspirational themes, items they wish to purchase and more. Believe it or not, this social bookmarking site is responsible for driving more traffic to company websites than YouTube, LinkedIn and Google+ combined.

Tons of brands and companies are taking advantage of Pinterest for their promotional and branding efforts, so why not use it to bolster excitement for your upcoming trade show? If employed correctly, Pinterest can be a valuable component of your trade show marketing plan. Here are a few ideas for promoting your next trade show on Pinterest.

Pinterest 101 – Getting Started

  • Use your company name as your first and last name on your profile. Be sure to include popular keywords in your company description as well as a link to your website.
  • Begin following Pinterest users. Many will return the favor and follow your account. Interact with pinners through comments, likes and repins (adding their photo to your board).
  • Add a link back to your website, trade show website or company blog for each image posted. These will drive traffic back to your website or the trade show website.
  • Connect Facebook and Twitter accounts to Pinterest.
  • Use keywords in image descriptions so they are easily searchable.

Pinterest for Pre-Trade Show Marketing

  • Announce your Pinterest presence on your company blog, social media networks and newsletters.
  • Start creating pinboards. Create a board that tells the story of your company and values. Design lifestyle pinboards with photos that symbolize your brand’s message or inspirational collages. Consider product pinboards or pinboards filled with photos of corporate events, fun employee pictures, etc. Use images to tell client stories. Develop a pinboard including photos of your company preparing for the trade show. Don’t be afraid to weave humor into your boards. The possibilities are endless.
  • Crowdsource. Ask users to pin images to your boards or create their own pinboards. These boards can showcase an upcoming trade show, unique uses for your products, reinforce your brand message, follow a chosen theme, etc. Get creative.
  • Construct boards with images from past trade shows and encourage previous participants to add their images to your boards.
  • Upload trade show related YouTube videos to your Pinterest boards.
  • Once trade show plans are in place, invite pinners to post photos of their favorite places and things to do in the city where the trade show is happening.

Using Pinterest During the Trade Show

  • Let users live vicariously through your company. Post daily photos of the trade show venue, staff photos, booths, presentations, photos of employees enjoying local spots in the city where the trade show is held, etc.
  • Make your pinboards a collaborative effort. Tell visitors and trade show attendees about your Pinterest site. Invite them to pin their event photos and videos to your boards.
  • Share Pinterest photos on Twitter using the specific trade show hashtag.

Pinterest for Post-Trade Show Marketing

  • Create pinboards for your latest trade show and add your favorite images.
  • Encourage trade show attendees to share their photos. Repin & comment on event photos posted by others.
  • Include Pinterest photos in your company blog, social network posts and email blasts.
  • Remain active in the Pinterest community by following other users, repinning appropriate images to your boards, commenting on images, etc. Make it a point to post regularly.
  • Pin regularly to drive steady traffic to your website. Add images from your website or blog and the images will be hyperlinked back to your company site.

Pinterest isn’t just an amusing and creative social network full of dynamic images. It’s an outstanding marketing tool.  By sharing images, utilizing crowdsourcing tactics and interacting with users, Pinterest presents a unique way to connect with your audience. Sign up for Pinterest and take advantage of an excellent opportunity to promote your next trade show event and your organization.

Check out these other ways companies are using Pinterest - http://www.socialmediadelivered.com/2012/03/14/top-20-companies-on-pinterest-from-social-media-delivered/

Contact The Rogers Company for trade show marketing consultation and planning services. In addition to building custom branded trade show exhibits, The Rogers Company is a full service trade show and event implementation partner providing turnkey services and support for corporate clients throughout the country. Contact us today 800-544-3880!

Source: http://feedproxy.google.com/~r/tradeshowfeed/xisO/~3/xwU48gYNxbI/

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Locus Energy Announces Its Solar Forecasting Service -- a Key Asset for Grid Management and Power Planning

HOBOKEN, N.J., June 20, 2013 /PRNewswire/ -- Locus Energy is announcing the beta launch of its solar forecasting service. A preview of this technology was shown at Solar Power International 2012.

The forecasting service provides a short-term (0-6 hours) forecast tool capable of...

Source: http://www.prnewswire.com/news-releases/locus-energy-announces-its-solar-forecasting-service----a-key-asset-for-grid-management-and-power-planning-212321891.html

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Wednesday, June 19, 2013

Trade Show Ideas: New Technology For Lead Acquisition

ipadMaking connections and acquiring leads is the basis for your trade show marketing strategy, right? Your goal is to come away with a stack of leads and hopefully turn them into sales. With technology affecting so many aspects of modern trade show practice, what has changed in lead capture?

New Technology For Trade Show Success

The goal at trade shows is to acquire the name, email, phone number, and maybe even something about the lead’s potential so you or your sales department can follow up with them. Writing down names, swiping badges, and collecting business cards are the old ways of doing this. In comparison with 1997 when badges with a magnetic strip were the norm, the newest way to acquire leads is with iPad technology, laptops, smartphones, or touchscreen technology. Modern trade show technology systems are even designed so they can sync with your CRM database.

Colorful Touchscreens To Create Interest And Capture Leads

Interactive touchscreens present your company message in a compelling manner that encourages visitors to enter the booth and input their information without a booth show worker having to intervene. They can see information about specific products they are interested in and record their selection along with their contact information.

IPads Serve Many Roles

The iPad has quickly become a staple of modern trade shows. Devices can be placed throughout the booth for visitors to use to interact with company presentations, request information, and leave their contact information in a way similar to the touchscreen. Booth workers can also use them to scan badges, conduct surveys among visitors, share company demos, and make real-time postings on social media. If a prospect is interested in product information, the worker can email it to him on the spot. Booth staff can even provide a status report of show activity to the Sales Manager at home.

Hand-Held Scanners With A Wide Range

Another alternative for lead capture is the hand-held scanner. When used with a base station printer and Bluetooth modem, this system allows booth workers to roam the crowd and wirelessly scan data that is relayed to the printer. The scanner can even be used off site to gather leads at a dinner or convention event. Other hand-held scanners are used in conjunction with a laptop to capture information on business cards or badges.

What About QR Codes?

Given the rising importance of QR codes, is this technology useful for lead acquisition? Some trade shows have incorporated QR codes right on attendee badges so exhibitors can scan them with their smart phones and tablets. These codes may not always include all the necessary information if the attendee did not provide it.

A better choice than QR codes may be PDF 417 bar codes, but it is up to show organizers to create bar codes that provide information in an exhibitor-friendly format. To protect yourself as an exhibitor, you should have a backup system if QR and bar codes are all you’re relying on. Some custom systems that use iPad, laptop, or touchscreen technology allow you to see what you have in code at once so you can fill in what is missing. Without this ability, you may realize after the show that you have missing data on hot leads.

Smart Phone Apps

There are a multitude of smartphone apps created to capture and manage leads. When a special access number from the badge is entered or a QR code is scanned, the information is instantly available for both booth workers and the sales force at home. Depending on the application you choose, it may allow you to add fields to collect the information you need.

Even with evolving technology, the goal of tradeshow lead acquisition will always remain the same. Choose the technology that works best for your business model and booth workers.

Source: http://www.tradeshowmarketing.com/trade-show-ideas-new-technology-for-lead-acquisition?utm_source=rss&utm_medium=rss&utm_campaign=trade-show-ideas-new-technology-for-lead-acquisition

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Tuesday, June 18, 2013

Food news for Hungary

SIRHABudapest International Trade Fair for Hotel and Restaurant, Catering, Gastronomy and the Food Trade, will launch next year in

Source: http://www.expodatabase.com/aussteller/news/food-news-for-hungary-36277.html

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CES Exhibitor Directory Connects You to 3,100 Consumer Technology Companies

The 2012 International CES was the largest in the event's 44 year history, with a record number of more than 3,100 exhibitors across the largest show floor in CES history.

Source: http://feeds.cesweb.org/~r/CESrss/~3/l1eonL9M25Y/rssNews.asp

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Monday, June 17, 2013

ILFC Unveils Intention to Purchase 50 E-Jets E2 Aircraft from Embraer

PARIS--(BUSINESS WIRE)--International Lease Finance Corporation (ILFC), a wholly owned subsidiary of American International Group, Inc. (NYSE:AIG), announced today that it signed a letter of intent, subject to final agreement, for the purchase of 50 E-Jets E2 aircraft from Embraer, including 25 E190-E2 and 25 E195-E2. The deal also includes options for an additional 50 aircraft, and marks the introduction of the E-Jets Family to the company’s diverse aircraft fleet. “The addition of the E-Jets E

Source: http://www.businesswire.com/news/home/20130617005694/en/ILFC-Unveils-Intention-Purchase-50-E-Jets-E2

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Sunday, June 16, 2013

Freeman makes industry-changing deal with Wheelhouse Solution



LAS VEGAS — In an announcement that will change how some general contractors will conduct business, Freeman and Wheelhouse Solutions announced today that Freeman will has acquired Wheelhouse, an experiential marketing services firm comprised of three companies – Champion Exposition Services, George Fern Company and Immersa Marketing.
Freeman acquires Wheelhouse SolutionsJoe Popolo, CEO of Freeman and  Wheelhouse CEO, Bob Priest-Heck made the announcement that was posted onto YouTube and can be be viewed on Trade Show Expo's website as well by clicking this link..
The combination of these two companies will form the premier experiential marketing firm, operating under the Freeman name.
As of today, Champion will be integrated into Freeman. Fern, a leading exposition services company, and Immersa, a leading experientialmarketing agency, will operate as individual brands under Freeman.
There had been talks of this acquistion for days but not much could be found on the Internet until today. Calling this the next step to the future on its company blog, Freeman bring together a large group of industry talent that will be sure to change the face-to-face industry in Las Vegas and across the country.
Perhaps it was the recession that triggered tallks of this decision but it goes to show how the industry is evolving.
Other companies may wondering who they can team up with to provide better customer service and keep their piece of the industry pie. It is a good move for Champion and Fern but only time will tell if this acquistion will be accepted by the unions and trade show managers.

Source: http://trade-show-expo.blogspot.com/2011/06/freeman-makes-industry-changing-deal.html

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Protecting Children’s Privacy: WOW Policy Point

This month’s Policy Point focuses on the Child Online Protection Act, or COPPA, which sets rules on what websites and apps can and cannot collect as well as requiring parental notification along the way. While COPPA was recently updated to reflect the changes in technology, CTIA and the wireless industry proactively developed best practices, tools and apps to help parents protect their children’s privacy.

Source: http://blog.ctia.org/2013/06/05/coppa-policy-point/

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Saturday, June 15, 2013

Al Gore entertains the supercomputer troops - The Register Odds and Sods: Science

Seeks political scientists
SC09 Former vice president and Nobel Prize winner Al Gore did his self-deprecating politician and climate change champion routine as a keynote for the HPC (high performance computing) faithful at the SC09 trade show in Portland, Oregon, this morning and did his best to get the HPC community fired up about the job they need to do to help normal people (as well as politicians) see and understand that we need to address climate change by changing our energy, transportation, water, and agriculture systems.…

Source: http://go.theregister.com/feed/www.theregister.co.uk/2009/11/19/al_gore_sc09/

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Friday, June 14, 2013

Attract Trade Show Prospects with GloQube™

It takes a few seconds to make a lasting impact. Your trade show display is the first impression your company makes, so it’s vital to create an extraordinary trade show display to capture the attention of attendees.

Don’t let potential customers pass by. It’s simple to attract visitors and create a huge splash at your next trade show. Discover GloQube™, an innovative concept that uses the latest LED technology to showcase your products, graphics, brand and more. These modular product displays are certain to enhance any small or large exhibit space.

It’s no secret that humans naturally respond to visual elements. Therefore, adding a tasteful touch of color and light will set your trade show booth apart from the competition and entice prospects to visit. There are plenty of reasons why the GloQube™ should be an integral part of your next trade show exhibit. These include:

Lighting:  Great lighting is essential for a successful trade show booth. Research shows that lighting can significantly increase interest in your trade show exhibit. The GloQube™ LED lighting is flawlessly hidden behind the front face. A reflective white interior creates a 3D-like effect that cannot be achieved with back lighting or direct lighting.

Color:   People respond favorably to colorful products and displays. Color sparks the imagination of visitors and draws them to your trade show display. GloQube™ can utilize different color schemes and designs to emphasize the item inside.

Movement: GloQube™ lighting can be customized using a remote control that changes the LED colors, patterns and color combinations. Movement is likely to catch someone’s eye as they walk past and cause them to stop and discover what is moving.

When it comes to your trade show exhibit, the design possibilities are endless with GloQube™. It can be used stand-alone, stacked or as an exhibit back-wall. Plus, it comes in 3 easy-to-configure sizes: 12”, 18” and 24”. The GloQube™ is an ‘out of the box’, plug and play, high impact display that has minimal impact on installation and electrical needs.

An attractive trade show display is the first step to a successful trade show. Contact The Rogers Company to learn more about these colorful and contemporary product displays. Get noticed at your next trade show event with GloQube™.  Request a quote today!

GloQubeā„¢

GloQube™ used in our Roger's booth at EXHIBITOR2012

Visit our GloQube™ website
http://www.therogersco.com/gloqube/index.html

 

 

Source: http://feedproxy.google.com/~r/tradeshowfeed/xisO/~3/7E83fzg4HDs/

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Red Hat Honors Rafael Guimaraes as 2013 Red Hat Certified Professional of the Year

RALEIGH, N.C. & BOSTON--(BUSINESS WIRE)--Red Hat today announced that Rafael Guimaraes, analyst at Petrobras, has been named the 2013 Red Hat Certified Professional of the Year.

Source: http://www.businesswire.com/news/home/20130614005338/en/Red-Hat-Honors-Rafael-Guimaraes-2013-Red

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Wednesday, June 12, 2013

Jupiter Systems Honored for Success in Global Exports By U.S. Department of Commerce

ORLANDO, Fla.--(BUSINESS WIRE)--Jupiter Systems Honored for Success in Global Exports By U.S. Department of Commerce “Make it in America, Sell it to the World”

Source: http://www.businesswire.com/news/home/20130612005040/en/Jupiter-Systems-Honored-Success-Global-Exports-U.S.

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Chaa Creek Applauds Belize Government Reef Decision

The Belize Natural History Centre at Chaa Creek has applauded a recent government decision to deny approval for a large cruise ship project in an environmentally sensitive area of Southern Belize.

(PRWeb June 12, 2013)

Read the full story at http://www.prweb.com/releases/2013/6/prweb10816247.htm

Source: http://www.prweb.com/releases/2013/6/prweb10816247.htm

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Tuesday, June 11, 2013

ZTE annuncia il piĆ¹ innovativo prodotto per videoconferenza a Infocomm 2013

ROMA--(BUSINESS WIRE)--ZTE Corporation (“ZTE”) (codice azionario H: 0763.HK/codice azionario A: 000063.SZ), leader a livello mondiale nella fornitura di apparati di telecomunicazione, soluzioni di rete e dispositivi mobili, ha annunciato che in occasione di Infocomm 2013, che si terrĆ  a Orlando in Florida, presenterĆ  il suo terminale piĆ¹ sofisticato al mondo in grado di supportare la tecnologia H.265 HEVC (High Efficiency Video Coding). Attualmente H.265 HEVC rappresenta la tecnologia di codific

Source: http://www.businesswire.com/news/home/20130611005099/it

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Monday, June 10, 2013

7 Surefire Ways to Energize Social Media at Tradeshows #7 – Understanding the Positive and Negative Effects of Social Media Engagement

See previous posts in this series: BasicsLook at What Others are DoingDon’t Publish Selfish ContentDon’t Just Push Stuff OutBuild RelationshipsTry New Things and Create a Roadmap.

Since social media is always on 24/7/365, it’s easy to sleep through something important. No, that doesn’t mean you have to stay awake and never hit the sack, but it does mean that you need to be aware that when something breaks, immediate action is called for, even if that immediate action is to send out a tweet or post to Facebook when you’re still sucking down your first cup of coffee waiting for the caffeine to kick in.

For instance, if your company is mentioned in a negative way, such as a product complaint or customer service issues that is wacky or unusual enough that it might go viral (see United Breaks Guitars), you can’t wait to respond. You have to craft a message of some sort right now. That may mean the only message you get out before management gets a chance to weigh in is ‘we see the issue and will have a response soon.’

Temperature gauge
Those who wait allow the energy of social media to potentially grow exponentially. But if you get out in front of the issue, you at least are telling the world that you see there’s an issue and will make your statement soon. Then you put together your statement and get it out there.

Social media is happenin’ NOW and there’s nothing you can do to hold back the tide once it gets going.

When you prepare for a worst-case scenario, it doesn’t mean that you’ll ever have to use that response. But it does mean that IF such a negative thing happens, you at least have a framework of a plan in place on how to respond.

On the other hand, good things can happen in an instant as well. Oreo Cookies had a social media team in place while watching the Super Bowl last month. When the power went out for 35 minutes, Oreo had an ad posted before the power came back up. The story of the quick response is well documented by David Meerman Scott on his fine WebInkNow.com blog.

You can generate good things in an instant, and you can get in front of bad things quickly. But you must be prepared to react or act instantly, and not wait for some corporate approval. By then it’s probably too late.

Ignoring negative comments on your blog or Facebook page is not a good practice, either. If you can’t at least acknowledge the comment to say thanks for sharing your thoughts, it opens the door to a chance that the comments will feed the internet beast, drawing more negative comments which then becomes like a snowball rolling down a hill, gathering mass and speed. Instead, offer a thanks to the commenter and address the comment if possible (snarky name-calling need not be responded to unless there’s a legitimate concern being expressed; even then, point out that you’re happy to respond to negative comments but that name-calling is not okay). Use negative comments as an opportunity to learn what’s bugging your community. Is there a problem you’re not seeing? Are you missing a negative situation that could lead to worse problems? Often, those negative comments are an opening to seeing things that you might have otherwise missed.

Think Long Term: remember that those comments and videos and blog posts and Facebook comments and tweets are there for a long time. Like, as long as the internet will exist. In other words, longer than we’ll be around. Damaging comments and posts can and will stick around for a long time, doing their damage long after we’re gone. By keeping this thought in mind, it’ll help filter everything through a screen which allows you to post only those items which you don’t mind sticking around for decades to come.

And how’s your online reputation? One of the fastest growing enterprise opportunities in the online world is Reputation Management. It’s the new social media skill. How are you at managing your online reputation? Can you suss out the bits and pieces that will shred your reputation? Can you point out the great posts and tweets that build up yoru reputation? By all means, take time to look closely and see what is really going on regarding you – and the company you work for. Make note of anything that may not look or feel right, and work to correct it. You’ll be glad you did. And be sure to download our Social Media Audit outline to help you get started.

 

To recap:

  • Social media is on 24/7
  • Prepare for a worst-case scenario
  • Ignoring negative comments can get you into trouble
  • Think long-term
  • Reputation management is the new online social media skill

Source: http://www.tradeshowguyblog.com/?p=3057&utm_source=rss&utm_medium=rss&utm_campaign=7-surefire-ways-to-energize-social-media-at-tradeshows-7-understanding-the-positive-and-negative-effects-of-social-media-engagement

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Trade Show Videos – A Must-Have Marketing Strategy

“Video killed the radio star”, but it’s a dynamic addition to your trade show marketing strategy. Without a doubt, there are plenty of customers and prospects unable to attend the trade show and see your booth in person. You can still show them all your company has to offer. Allow non-attendees to experience your trade show exhibit and the trade show itself through video. During the trade show, film one or more short videos highlighting key portions of the event (and of course your trade show booth) to share with clients and prospects.

Although it’s great to have your own video equipment or a professional video service on hand, an everyday smartphone camera can still create some memorable and quality videos. Wondering what to film?  Here are a few trade show video ideas to get you started:

  • Present your products and important information. However, be sure to avoid making a sales pitch and stick to the facts.
  • Introduce any new products, services or exciting company news.
  • Feature product tips, product uses & product tutorials.
  • Highlight the unique features of your trade show exhibit (technology, games, etc.).
  • Interview the President or other top-level executive of your company.

If you plan to serve up some interesting video content, let your prospects and customers know well before the show. Send emails, add blog content and update social media about the videos before, during and after the show.

For a real-time experience, upload the videos to your YouTube channel during the show and promptly share them across social networks. When sharing on Twitter, be sure to use the show’s Twitter #hashtag and name as part of your post. Don’t forget to include all videos in your company blog posts.

Contact The Rogers Company for trade show marketing consultation and planning services. In addition to building custom branded trade show exhibits, The Rogers Company is a full service trade show and event implementation partner providing turnkey services and support for corporate clients throughout the country. Contact us today 800-544-3880!

 

Source: http://feedproxy.google.com/~r/tradeshowfeed/xisO/~3/6uyrcZsmlBg/

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Sunday, June 9, 2013

Wireless Parental Guidance: WOW Insider Interview

CTIA’s Vice President of External and State Affairs Jamie Hastings discusses GrowingWireless.com, which provides information, facts and case studies for parents and caregivers to help them keep their kids safe and responsible in today’s digital world. Hastings also highlights the CTIA Mobile Application Rating System with ESRB, which are similar to those assigned for video games, provide concise and impartial information about the content and age-appropriateness of apps so that consumers, especially parents, can make informed decisions as to which ones are suitable for their children and family.

Source: http://blog.ctia.org/2013/06/06/app-rating-system-insider-interview/

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Saturday, June 8, 2013

DC-Authored College Admissions Book Quickly Gaining in Popularity

"Six Weeks to Success: College Admission Secrets and (Un)Common Application Strategies Revealed" has quickly become one of the most popular books for high schoolers looking for insider...

(PRWeb June 07, 2013)

Read the full story at http://www.prweb.com/releases/collegeadmissionsbook/helpsstudentapplicants/prweb10796295.htm

Source: http://www.prweb.com/releases/collegeadmissionsbook/helpsstudentapplicants/prweb10796295.htm

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CTIA 2013: Brightstar on Social Sharing to Purchasing

Marcelo Claure, Chairman and CEO of Brightstar, discusses how Viva Movil has combined social sharing and purchasing to appeal to the modern Latino during the CTIA 2013 day two keynote panel session, “Mobile and the Fastest Growing Consumer Segment: The Modern Latino.”

 

Visit the CTIA 2013 highlights website for more videos, pictures and conference coverage.

Source: http://blog.ctia.org/2013/05/24/ctia-2013-brightstar-on-social-sharing-to-purchasing/

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Friday, June 7, 2013

Steal Deal Will Present at MEGA Show on July 16-18 at the SYMS...

Steal Deal is set to participate in the upcoming MEGA trade show (Chicago Niles Show) on July 16-18 at the SYMS building. Steal Deal will be showing its new winter line of jackets, hoodies, snapback...

(PRWeb June 07, 2013)

Read the full story at http://www.prweb.com/releases/Steal-Deal/LAD-Solutions/prweb10805042.htm

Source: http://www.prweb.com/releases/Steal-Deal/LAD-Solutions/prweb10805042.htm

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Thursday, June 6, 2013

Expo West 2013 Re-Cap

(Warning: self-promotional blog post. Not recommended more than once or twice a year…)

It was my 11th year at Expo West as a representative of a company that provides exhibit booths for exhibitors.

First: 11 years? Kidding, right?

Bob's Red Mill - Expo West 2013

No. The first booth client I had way back in 2003 was Kettle Foods of Salem, Oregon, which lead to doing a booth for Nancy’s Yogurt / Springfield Dairy, Natracare, Hyland’s Homeopathic, gDiapers and many others.

Besides having to basically eat your way through the day with the glut of food samples, I spent time meeting exhibitors and making connections.

And making sure that my new projects were working.

The two new booths my company, Communication One Exhibits had this year were from Bob’s Red Mill and gDiapers. The Bob’s Red Mill was a custom 30’ x 30’ booth, designed by Greg Garrett Designs of Vancouver and fabricated by Classic Exhibits. It was a stunner and was definitely well-received by the company – including Bob Moore, who called it ‘impressive’ – and show visitors. The exhibit had three structures – a main company info-display area, a product display area and – in a new move for Bob’s Red Mill – a food sampling station. The main structure was capped with a 4’ cupola high atop a structure that echoed their mill store in Milwaukie, Oregon. Either end of the main structure had 52” video screens that continuously showed informative videos.

Bob has a great way of making an entrance. Bring along a Dixieland band! Check out the video from Day One:

http://www.youtube.com/watch?v=t8aFhxjan0w

gDiapers1The other booth was at the other end of the scale. gDiapers, of Portland, Oregon, is a company that offers reusable diaper covers with disposable inserts. Years ago, when I was VP of Sales and Marketing for Interpretive Exhibits, we designed and constructed a 20’ in-line booth for gDiapers that had plenty of display space, slat wall and a fabric banner across the top. As their clientele needs evolved, so did the company’s desire for a simpler display that was easier to set up. So with the help of Portland’s Boothster, we designed and built a 10’ inline booth that had a small display area and a large 10’ fabric back wall, along with cardboard chairs and cardboard tube-constructed counter with wrap-around graphic. The booth looked great and gDiapers loved it!

Yes, I blog about social media and tradeshow and event marketing, but my company Communication One Exhibits has a ton of great capabilities to design and fabricate tradeshow booths to suit any need.

Let me now step off of my soapbox…thank you verry much for your time!

Source: http://www.tradeshowguyblog.com/?p=3061&utm_source=rss&utm_medium=rss&utm_campaign=expo-west-2013-re-cap

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Special Events Venue News for Nov. 25, 2009 - SpecialEvents Magazine - Most Recent

Special Events Venue News for Nov. 25, 2009

Source: http://feedproxy.google.com/~r/SpecialEventsMostRecent/~3/Y80UnYkRJLI/special-events-venue-news-for-nov-25-2009

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Tuesday, June 4, 2013

Save the dates April 24-25 for CES on the Hill and Digital Patriots Dinner

The Digital Patriots award dinner will honor Sen. Ron Wyden (D-OR) and Rep. Jason Chaffetz (R-UT) as the year's foremost industry and policy leaders behind the legal and regulatory framework that allows the industry to flourish.

Source: http://feeds.cesweb.org/~r/CESrss/~3/mnlAtvPYkLM/rssNews.asp

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Three Budget-Friendly Hotels in San Diego for a Cost Effective...

Everyone wants to be in San Diego during the summer, but not everyone can afford to shell out a bunch of cash. So, here are SanDiego.com's picks for budget-friendly hotels in San Diego.

(PRWeb June 04, 2013)

Read the full story at http://www.prweb.com/releases/Budget-Friendly/San-Diego-Hotels/prweb10791067.htm

Source: http://www.prweb.com/releases/Budget-Friendly/San-Diego-Hotels/prweb10791067.htm

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Monday, June 3, 2013

Microchip Technology Subsidiary SST and Novocell Semiconductor Announce Acquisition of Novocell by SST

CHANDLER, Ariz. & AUSTIN, Texas--(BUSINESS WIRE)--Microchip Technology Subsidiary SST and Novocell Semiconductor Announce Acquisition of Novocell by SST. Acquisition of Non-Volatile-Memory IP Supplier Grows Footprint and Increases Product Portfolio.

Source: http://www.businesswire.com/news/home/20130603005591/en/Microchip-Technology-Subsidiary-SST-Novocell-Semiconductor-Announce

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Sunday, June 2, 2013

Two approaches to NFC battle for French hearts and mobiles - Network World Fusion Carriers

Two competing approaches to equipping mobile phones with contactless communications capabilities vied for supporters at the Cartes exhibition in Paris this week. Either approach could turn phones into self-service electronic tour guides, travel tickets or secure payment terminals.

Source: http://www.networkworld.com/news/2009/112009-two-approaches-to-nfc-battle.html

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Nation's Leading College Admissions Experts Give Complimentary...

Civica Global hosts free summer seminars to enlighten students on the college admissions process.

(PRWeb June 02, 2013)

Read the full story at http://www.prweb.com/releases/collegeadmissions/june15/prweb10792600.htm

Source: http://www.prweb.com/releases/collegeadmissions/june15/prweb10792600.htm

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Saturday, June 1, 2013

Coaching in the Contact Center

Coaching is as much a critical process in today’s contact centers as workforce management, quality monitoring, and call routing.  Agents need feedback and goals to improve and succeed, and it is the supervisor’s role as a coach to manage and deliver that performance guidance. Unfortunately, in many contact centers today, coaching is not managed with strategy and rigor or treated as a first-class process. Often, the supervisor-agent relationship is broken, jeopardizing the success of the organization as a whole. If the time and energy is spent to effectively implement a deliberate and controlled coaching process, it can be a lever for significant change.
While coaching practices and purposes vary widely across operations environments and industries, a new generation of coaching has emerged, distinct from previous incarnations.

Traditionally, coaching was characterized by an intuitive approach. Supervisors and agents met at required intervals, but often lacked guidance on specific performance improvement targets. Usually, the process was purely procedural. New coaching, or Performance Coaching, on the other hand, is tuned, empowered, accountable, and tied in directly to overarching company goals - ensuring positive returns on organizational strategy. This approach presents an organization and its employees with actionable plans that are measured, managed, and bottom-up. More specifically, these new methods provide supervisors, managers, and directors with the tools they need to know: who, when, how often, and what manner to coach.
 

As a key element in performance management, coaching in contact centers has implications beyond just the professional development and training of agents - it ultimately leads to significant gains in customer satisfaction, revenue, and productivity.  A new white paper from NICE, The Art of Coaching in the Contact Center', discusses common coaching practices today and makes the case for the Implementation of a closed-loop Performance Coaching program in the organization.

 

 


 

Source: http://blog.crmxchange.com/blog/call-center-and-crm-best-practices/coaching-in-the-contact-center

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