Source: http://trade-show-expo.blogspot.com/2011/06/freeman-makes-industry-changing-deal.html
Sunday, June 30, 2013
Freeman makes industry-changing deal with Wheelhouse Solution
Coaching in the Contact Center
Coaching is as much a critical process in today’s contact centers as workforce management, quality monitoring, and call routing. Agents need feedback and goals to improve and succeed, and it is the supervisor’s role as a coach to manage and deliver that performance guidance. Unfortunately, in many contact centers today, coaching is not managed with strategy and rigor or treated as a first-class process. Often, the supervisor-agent relationship is broken, jeopardizing the success of the organization as a whole. If the time and energy is spent to effectively implement a deliberate and controlled coaching process, it can be a lever for significant change.
While coaching practices and purposes vary widely across operations environments and industries, a new generation of coaching has emerged, distinct from previous incarnations.
Traditionally, coaching was characterized by an intuitive approach. Supervisors and agents met at required intervals, but often lacked guidance on specific performance improvement targets. Usually, the process was purely procedural. New coaching, or Performance Coaching, on the other hand, is tuned, empowered, accountable, and tied in directly to overarching company goals - ensuring positive returns on organizational strategy. This approach presents an organization and its employees with actionable plans that are measured, managed, and bottom-up. More specifically, these new methods provide supervisors, managers, and directors with the tools they need to know: who, when, how often, and what manner to coach.
As a key element in performance management, coaching in contact centers has implications beyond just the professional development and training of agents - it ultimately leads to significant gains in customer satisfaction, revenue, and productivity. A new white paper from NICE, The Art of Coaching in the Contact Center', discusses common coaching practices today and makes the case for the Implementation of a closed-loop Performance Coaching program in the organization.
Source: http://blog.crmxchange.com/blog/call-center-and-crm-best-practices/coaching-in-the-contact-center
Saturday, June 29, 2013
Reduce Churn and Increase Customer Satisfaction With Speech Analytics
It’s no secret that excellent customer service is the key to increased business and revenue. According to Gartner, a mere 5% improvement in customer retention can increase business profits anywhere from 25% to 125%.1 Contact centers have emerged as an important strategic asset for many companies since front line agents have an immediate and significant impact on customer experience.
Contact analytics takes the raw data that is trapped in customer interactions like phone calls, emails, and chats and turns it into meaningful information that can be used to improve the customer experience and agent performance. Analytics systems can provide incredible insight into all aspects of sales, marketing, customer service, and operations. Automatic scoring can reveal which agents are performing well, which are falling behind, and which customers are at risk for churn.
There are several ways contact analytics or speech analytics can help improve the customer experience.
Analytics can reveal the most common reasons for calls and the most commonly asked questions. Based on this information, companies can reevaluate how customers are educated and find areas for improvement.
Tools can reveal the reasons behind long call times, frequent holds, or repeat contacts.
Analytics can help pinpoint why customers are dissatisfied and perhaps most importantly, reveal which customers are most likely to churn.
According to Gartner, “pervasive, advanced analytics will become necessary for leading organizations that want to gain competitive advantage. A new white paper Reduce Churn and Increase Customer Satisfaction With Speech Analytics, discusses benefits of contact analytics including a reduction in average handle times, a reduction in call volumes, and the delivery of performance feedback directly to agents..
Friday, June 28, 2013
Bigger than ever
Source: http://www.expodatabase.com/aussteller/news/bigger-than-ever-36155.html
The sound of music
Source: http://www.expodatabase.com/aussteller/news/the-sound-of-music-36224.html
Thursday, June 27, 2013
Source: http://trade-show-expo.blogspot.com/2011/05/few-moments-with-rossi-rallenkotter.html
Wednesday, June 26, 2013
Smart Destinations Welcomes Re-Opening of the Statue of Liberty
Smart Destinations welcomes Statue of Liberty’s grand Fourth of July re-opening.
(PRWeb June 26, 2013)
Read the full story at http://www.prweb.com/releases/2013/6/prweb10864285.htm
Source: http://www.prweb.com/releases/2013/6/prweb10864285.htm
The WIN Symposium Endorsed by the American Society for Clinical Oncology (ASCO®) for the 5th Consecutive Year
Source: http://feeds.businesswire.com/click.phdo?i=873b6f71f30f09669a49ed582183b8ab
Tuesday, June 25, 2013
Medidata Solutions Introduces the Medidata Clinical Cloud Study, Single Study Option for the Industry-Leading Clinical Research Platform
Source: http://feeds.businesswire.com/click.phdo?i=5fc2330c18fb985e60b7b2fa2f064235
Monday, June 24, 2013
Infinity Reports Phase 1 Data Showing Encouraging Clinical Activity of IPI-145 Across a Broad Range of Blood Cancers at the 12th International Conference on Malignant Lymphoma
Source: http://feeds.businesswire.com/click.phdo?i=1a91829ccd90f9383dd2b5dde9e8cd17
Missing my chance to meet Captain America
The one show that has eluded me year after year is Comic Con — the annual convention of popular arts with special guests, themes and anniversaries, and programming. It is the ultimate gathering of science fiction characters, comic book heroes and the celebrities who portray them in films.
Most of the characters are the attendees who travel to the San Diego Convention Center to participate in the convention. The press enjoys covering this event because there is never a shortage of costume-clad sci-fi fans. This year the show is going ape with the release of “Rise of the Planet of the Apes” on Aug. 5.
More than 125,000 fans have descended upon the Convention Center this week, dressing up like their heroes, which this year will include vampires, werewolves, zombie-killers and demon-hunters featured in recent and forthcoming comic books, TV shows, movies and video games.
Hugh Jackman was photographed at Comic Con passing out movie poster to hundreds of fans. Most fans know him as Wolverine of X-Men films of he has been promoting “Real Steel” his latest action film about boxing robots.
According to press releases, Jackman is Charlie Kenton, a washed-up fighter who lost his chance at a title when 2000-pound, 8-foot-tall steel robots took over the ring.
This film will most likely appeal to males. From the trailers it looks like the Rock ’Em Sock ’E Robots of my youth have taken over the silver screen.
I wouldn’t mind donning my Star Trek uniform and spend a day walking among Captain America, the Hulk or Spiderman.
Las Vegas does host the Star Trek Convention but it is not the same since Star Trek: The Experience shut down at the Hilton.
Las Vegas meanwhile has a beauty show in Cosmoprof North America, a show shoe from WSA and the ASD merchandise show taking place this month.
I may not get to rub elbows with Captain America but next month I will get chance to listen to President Bill Clinton who is the keynote speaker for the Summer 2011 Las Vegas Market at the World Market Center on Aug. 1.
Live long and prosper.
Source: http://trade-show-expo.blogspot.com/2011/07/missing-my-chance-to-meet-captain.html
Sunday, June 23, 2013
CES Speaker Applications Accepted Today through June 12, 2012
Source: http://feeds.cesweb.org/~r/CESrss/~3/4X-skxIdn5k/rssNews.asp
Saturday, June 22, 2013
Ireland launches ‘Conference Ambassador Programme’
The Emerald Isle has begun a major international push to attract more conferences to Ireland after enlisting the endorsement of Prime Minister Enda Kenny.
Wall and Ceiling Alliance Hosts Workshop on The Effects of Emerging...
The Wall And Ceiling Alliance is hosting a workshop, presented by Plexxis, on how emerging technologies affect small, medium and large contractors on July 17, 2013.
(PRWeb June 21, 2013)
Read the full story at http://www.prweb.com/releases/2013/6/prweb10852591.htm
Source: http://www.prweb.com/releases/2013/6/prweb10852591.htm
Thursday, June 20, 2013
Pinterest for Trade Shows
Pinterest is one of the most popular social networks in the U.S. If you aren’t overly familiar with Pinterest, it’s a social network for sharing photography and videos. According to Pinterest, the site is designed to let you “organize and share all the beautiful things you find on the web.” Users post (pin) images and videos to interactive virtual bulletin boards (pinboards) that focus on shared passions, inspirational themes, items they wish to purchase and more. Believe it or not, this social bookmarking site is responsible for driving more traffic to company websites than YouTube, LinkedIn and Google+ combined.
Tons of brands and companies are taking advantage of Pinterest for their promotional and branding efforts, so why not use it to bolster excitement for your upcoming trade show? If employed correctly, Pinterest can be a valuable component of your trade show marketing plan. Here are a few ideas for promoting your next trade show on Pinterest.
Pinterest 101 – Getting Started
- Use your company name as your first and last name on your profile. Be sure to include popular keywords in your company description as well as a link to your website.
- Begin following Pinterest users. Many will return the favor and follow your account. Interact with pinners through comments, likes and repins (adding their photo to your board).
- Add a link back to your website, trade show website or company blog for each image posted. These will drive traffic back to your website or the trade show website.
- Connect Facebook and Twitter accounts to Pinterest.
- Use keywords in image descriptions so they are easily searchable.
Pinterest for Pre-Trade Show Marketing
- Announce your Pinterest presence on your company blog, social media networks and newsletters.
- Start creating pinboards. Create a board that tells the story of your company and values. Design lifestyle pinboards with photos that symbolize your brand’s message or inspirational collages. Consider product pinboards or pinboards filled with photos of corporate events, fun employee pictures, etc. Use images to tell client stories. Develop a pinboard including photos of your company preparing for the trade show. Don’t be afraid to weave humor into your boards. The possibilities are endless.
- Crowdsource. Ask users to pin images to your boards or create their own pinboards. These boards can showcase an upcoming trade show, unique uses for your products, reinforce your brand message, follow a chosen theme, etc. Get creative.
- Construct boards with images from past trade shows and encourage previous participants to add their images to your boards.
- Upload trade show related YouTube videos to your Pinterest boards.
- Once trade show plans are in place, invite pinners to post photos of their favorite places and things to do in the city where the trade show is happening.
Using Pinterest During the Trade Show
- Let users live vicariously through your company. Post daily photos of the trade show venue, staff photos, booths, presentations, photos of employees enjoying local spots in the city where the trade show is held, etc.
- Make your pinboards a collaborative effort. Tell visitors and trade show attendees about your Pinterest site. Invite them to pin their event photos and videos to your boards.
- Share Pinterest photos on Twitter using the specific trade show hashtag.
Pinterest for Post-Trade Show Marketing
- Create pinboards for your latest trade show and add your favorite images.
- Encourage trade show attendees to share their photos. Repin & comment on event photos posted by others.
- Include Pinterest photos in your company blog, social network posts and email blasts.
- Remain active in the Pinterest community by following other users, repinning appropriate images to your boards, commenting on images, etc. Make it a point to post regularly.
- Pin regularly to drive steady traffic to your website. Add images from your website or blog and the images will be hyperlinked back to your company site.
Pinterest isn’t just an amusing and creative social network full of dynamic images. It’s an outstanding marketing tool. By sharing images, utilizing crowdsourcing tactics and interacting with users, Pinterest presents a unique way to connect with your audience. Sign up for Pinterest and take advantage of an excellent opportunity to promote your next trade show event and your organization.
Check out these other ways companies are using Pinterest - http://www.socialmediadelivered.com/2012/03/14/top-20-companies-on-pinterest-from-social-media-delivered/
Contact The Rogers Company for trade show marketing consultation and planning services. In addition to building custom branded trade show exhibits, The Rogers Company is a full service trade show and event implementation partner providing turnkey services and support for corporate clients throughout the country. Contact us today 800-544-3880!
Source: http://feedproxy.google.com/~r/tradeshowfeed/xisO/~3/xwU48gYNxbI/
Locus Energy Announces Its Solar Forecasting Service -- a Key Asset for Grid Management and Power Planning
The forecasting service provides a short-term (0-6 hours) forecast tool capable of...
Wednesday, June 19, 2013
Trade Show Ideas: New Technology For Lead Acquisition
Making connections and acquiring leads is the basis for your trade show marketing strategy, right? Your goal is to come away with a stack of leads and hopefully turn them into sales. With technology affecting so many aspects of modern trade show practice, what has changed in lead capture?
New Technology For Trade Show Success
The goal at trade shows is to acquire the name, email, phone number, and maybe even something about the lead’s potential so you or your sales department can follow up with them. Writing down names, swiping badges, and collecting business cards are the old ways of doing this. In comparison with 1997 when badges with a magnetic strip were the norm, the newest way to acquire leads is with iPad technology, laptops, smartphones, or touchscreen technology. Modern trade show technology systems are even designed so they can sync with your CRM database.
Colorful Touchscreens To Create Interest And Capture Leads
Interactive touchscreens present your company message in a compelling manner that encourages visitors to enter the booth and input their information without a booth show worker having to intervene. They can see information about specific products they are interested in and record their selection along with their contact information.
IPads Serve Many Roles
The iPad has quickly become a staple of modern trade shows. Devices can be placed throughout the booth for visitors to use to interact with company presentations, request information, and leave their contact information in a way similar to the touchscreen. Booth workers can also use them to scan badges, conduct surveys among visitors, share company demos, and make real-time postings on social media. If a prospect is interested in product information, the worker can email it to him on the spot. Booth staff can even provide a status report of show activity to the Sales Manager at home.
Hand-Held Scanners With A Wide Range
Another alternative for lead capture is the hand-held scanner. When used with a base station printer and Bluetooth modem, this system allows booth workers to roam the crowd and wirelessly scan data that is relayed to the printer. The scanner can even be used off site to gather leads at a dinner or convention event. Other hand-held scanners are used in conjunction with a laptop to capture information on business cards or badges.
What About QR Codes?
Given the rising importance of QR codes, is this technology useful for lead acquisition? Some trade shows have incorporated QR codes right on attendee badges so exhibitors can scan them with their smart phones and tablets. These codes may not always include all the necessary information if the attendee did not provide it.
A better choice than QR codes may be PDF 417 bar codes, but it is up to show organizers to create bar codes that provide information in an exhibitor-friendly format. To protect yourself as an exhibitor, you should have a backup system if QR and bar codes are all you’re relying on. Some custom systems that use iPad, laptop, or touchscreen technology allow you to see what you have in code at once so you can fill in what is missing. Without this ability, you may realize after the show that you have missing data on hot leads.
Smart Phone Apps
There are a multitude of smartphone apps created to capture and manage leads. When a special access number from the badge is entered or a QR code is scanned, the information is instantly available for both booth workers and the sales force at home. Depending on the application you choose, it may allow you to add fields to collect the information you need.
Even with evolving technology, the goal of tradeshow lead acquisition will always remain the same. Choose the technology that works best for your business model and booth workers.
Tuesday, June 18, 2013
Food news for Hungary
Source: http://www.expodatabase.com/aussteller/news/food-news-for-hungary-36277.html
CES Exhibitor Directory Connects You to 3,100 Consumer Technology Companies
Source: http://feeds.cesweb.org/~r/CESrss/~3/l1eonL9M25Y/rssNews.asp
Monday, June 17, 2013
ILFC Unveils Intention to Purchase 50 E-Jets E2 Aircraft from Embraer
Source: http://www.businesswire.com/news/home/20130617005694/en/ILFC-Unveils-Intention-Purchase-50-E-Jets-E2
Sunday, June 16, 2013
Freeman makes industry-changing deal with Wheelhouse Solution
Source: http://trade-show-expo.blogspot.com/2011/06/freeman-makes-industry-changing-deal.html
Protecting Children’s Privacy: WOW Policy Point
This month’s Policy Point focuses on the Child Online Protection Act, or COPPA, which sets rules on what websites and apps can and cannot collect as well as requiring parental notification along the way. While COPPA was recently updated to reflect the changes in technology, CTIA and the wireless industry proactively developed best practices, tools and apps to help parents protect their children’s privacy.
Saturday, June 15, 2013
Al Gore entertains the supercomputer troops - The Register Odds and Sods: Science
SC09 Former vice president and Nobel Prize winner Al Gore did his self-deprecating politician and climate change champion routine as a keynote for the HPC (high performance computing) faithful at the SC09 trade show in Portland, Oregon, this morning and did his best to get the HPC community fired up about the job they need to do to help normal people (as well as politicians) see and understand that we need to address climate change by changing our energy, transportation, water, and agriculture systems.…
Source: http://go.theregister.com/feed/www.theregister.co.uk/2009/11/19/al_gore_sc09/
Friday, June 14, 2013
Attract Trade Show Prospects with GloQube™
It takes a few seconds to make a lasting impact. Your trade show display is the first impression your company makes, so it’s vital to create an extraordinary trade show display to capture the attention of attendees.
Don’t let potential customers pass by. It’s simple to attract visitors and create a huge splash at your next trade show. Discover GloQube™, an innovative concept that uses the latest LED technology to showcase your products, graphics, brand and more. These modular product displays are certain to enhance any small or large exhibit space.
It’s no secret that humans naturally respond to visual elements. Therefore, adding a tasteful touch of color and light will set your trade show booth apart from the competition and entice prospects to visit. There are plenty of reasons why the GloQube™ should be an integral part of your next trade show exhibit. These include:
Lighting: Great lighting is essential for a successful trade show booth. Research shows that lighting can significantly increase interest in your trade show exhibit. The GloQube™ LED lighting is flawlessly hidden behind the front face. A reflective white interior creates a 3D-like effect that cannot be achieved with back lighting or direct lighting.
Color: People respond favorably to colorful products and displays. Color sparks the imagination of visitors and draws them to your trade show display. GloQube™ can utilize different color schemes and designs to emphasize the item inside.
Movement: GloQube™ lighting can be customized using a remote control that changes the LED colors, patterns and color combinations. Movement is likely to catch someone’s eye as they walk past and cause them to stop and discover what is moving.
When it comes to your trade show exhibit, the design possibilities are endless with GloQube™. It can be used stand-alone, stacked or as an exhibit back-wall. Plus, it comes in 3 easy-to-configure sizes: 12”, 18” and 24”. The GloQube™ is an ‘out of the box’, plug and play, high impact display that has minimal impact on installation and electrical needs.
An attractive trade show display is the first step to a successful trade show. Contact The Rogers Company to learn more about these colorful and contemporary product displays. Get noticed at your next trade show event with GloQube™. Request a quote today!
Visit our GloQube™ website
http://www.therogersco.com/gloqube/index.html
Source: http://feedproxy.google.com/~r/tradeshowfeed/xisO/~3/7E83fzg4HDs/
Red Hat Honors Rafael Guimaraes as 2013 Red Hat Certified Professional of the Year
Source: http://www.businesswire.com/news/home/20130614005338/en/Red-Hat-Honors-Rafael-Guimaraes-2013-Red
Thursday, June 13, 2013
My Kingdom for a Verb! Three Tips on Improving Your Calls-to-Action
Planners have to constantly request that their participants take some form of action. But how often is this really clear?
Source: http://www.expoweb.com/article/my-kingdom-verb-three-tips-improving-your-calls-action
Wednesday, June 12, 2013
Jupiter Systems Honored for Success in Global Exports By U.S. Department of Commerce
Chaa Creek Applauds Belize Government Reef Decision
The Belize Natural History Centre at Chaa Creek has applauded a recent government decision to deny approval for a large cruise ship project in an environmentally sensitive area of Southern Belize.
(PRWeb June 12, 2013)
Read the full story at http://www.prweb.com/releases/2013/6/prweb10816247.htm
Source: http://www.prweb.com/releases/2013/6/prweb10816247.htm
Tuesday, June 11, 2013
ZTE annuncia il piĆ¹ innovativo prodotto per videoconferenza a Infocomm 2013
Source: http://www.businesswire.com/news/home/20130611005099/it
Monday, June 10, 2013
7 Surefire Ways to Energize Social Media at Tradeshows #7 – Understanding the Positive and Negative Effects of Social Media Engagement
See previous posts in this series: Basics, Look at What Others are Doing, Don’t Publish Selfish Content, Don’t Just Push Stuff Out, Build Relationships, Try New Things and Create a Roadmap.
Since social media is always on 24/7/365, it’s easy to sleep through something important. No, that doesn’t mean you have to stay awake and never hit the sack, but it does mean that you need to be aware that when something breaks, immediate action is called for, even if that immediate action is to send out a tweet or post to Facebook when you’re still sucking down your first cup of coffee waiting for the caffeine to kick in.
For instance, if your company is mentioned in a negative way, such as a product complaint or customer service issues that is wacky or unusual enough that it might go viral (see United Breaks Guitars), you can’t wait to respond. You have to craft a message of some sort right now. That may mean the only message you get out before management gets a chance to weigh in is ‘we see the issue and will have a response soon.’
Those who wait allow the energy of social media to potentially grow exponentially. But if you get out in front of the issue, you at least are telling the world that you see there’s an issue and will make your statement soon. Then you put together your statement and get it out there.
Social media is happenin’ NOW and there’s nothing you can do to hold back the tide once it gets going.
When you prepare for a worst-case scenario, it doesn’t mean that you’ll ever have to use that response. But it does mean that IF such a negative thing happens, you at least have a framework of a plan in place on how to respond.
On the other hand, good things can happen in an instant as well. Oreo Cookies had a social media team in place while watching the Super Bowl last month. When the power went out for 35 minutes, Oreo had an ad posted before the power came back up. The story of the quick response is well documented by David Meerman Scott on his fine WebInkNow.com blog.
You can generate good things in an instant, and you can get in front of bad things quickly. But you must be prepared to react or act instantly, and not wait for some corporate approval. By then it’s probably too late.
Ignoring negative comments on your blog or Facebook page is not a good practice, either. If you can’t at least acknowledge the comment to say thanks for sharing your thoughts, it opens the door to a chance that the comments will feed the internet beast, drawing more negative comments which then becomes like a snowball rolling down a hill, gathering mass and speed. Instead, offer a thanks to the commenter and address the comment if possible (snarky name-calling need not be responded to unless there’s a legitimate concern being expressed; even then, point out that you’re happy to respond to negative comments but that name-calling is not okay). Use negative comments as an opportunity to learn what’s bugging your community. Is there a problem you’re not seeing? Are you missing a negative situation that could lead to worse problems? Often, those negative comments are an opening to seeing things that you might have otherwise missed.
Think Long Term: remember that those comments and videos and blog posts and Facebook comments and tweets are there for a long time. Like, as long as the internet will exist. In other words, longer than we’ll be around. Damaging comments and posts can and will stick around for a long time, doing their damage long after we’re gone. By keeping this thought in mind, it’ll help filter everything through a screen which allows you to post only those items which you don’t mind sticking around for decades to come.
And how’s your online reputation? One of the fastest growing enterprise opportunities in the online world is Reputation Management. It’s the new social media skill. How are you at managing your online reputation? Can you suss out the bits and pieces that will shred your reputation? Can you point out the great posts and tweets that build up yoru reputation? By all means, take time to look closely and see what is really going on regarding you – and the company you work for. Make note of anything that may not look or feel right, and work to correct it. You’ll be glad you did. And be sure to download our Social Media Audit outline to help you get started.
To recap:
- Social media is on 24/7
- Prepare for a worst-case scenario
- Ignoring negative comments can get you into trouble
- Think long-term
- Reputation management is the new online social media skill
Trade Show Videos – A Must-Have Marketing Strategy
“Video killed the radio star”, but it’s a dynamic addition to your trade show marketing strategy. Without a doubt, there are plenty of customers and prospects unable to attend the trade show and see your booth in person. You can still show them all your company has to offer. Allow non-attendees to experience your trade show exhibit and the trade show itself through video. During the trade show, film one or more short videos highlighting key portions of the event (and of course your trade show booth) to share with clients and prospects.
Although it’s great to have your own video equipment or a professional video service on hand, an everyday smartphone camera can still create some memorable and quality videos. Wondering what to film? Here are a few trade show video ideas to get you started:
- Present your products and important information. However, be sure to avoid making a sales pitch and stick to the facts.
- Introduce any new products, services or exciting company news.
- Feature product tips, product uses & product tutorials.
- Highlight the unique features of your trade show exhibit (technology, games, etc.).
- Interview the President or other top-level executive of your company.
If you plan to serve up some interesting video content, let your prospects and customers know well before the show. Send emails, add blog content and update social media about the videos before, during and after the show.
For a real-time experience, upload the videos to your YouTube channel during the show and promptly share them across social networks. When sharing on Twitter, be sure to use the show’s Twitter #hashtag and name as part of your post. Don’t forget to include all videos in your company blog posts.
Contact The Rogers Company for trade show marketing consultation and planning services. In addition to building custom branded trade show exhibits, The Rogers Company is a full service trade show and event implementation partner providing turnkey services and support for corporate clients throughout the country. Contact us today 800-544-3880!
Source: http://feedproxy.google.com/~r/tradeshowfeed/xisO/~3/6uyrcZsmlBg/
Sunday, June 9, 2013
Wireless Parental Guidance: WOW Insider Interview
CTIA’s Vice President of External and State Affairs Jamie Hastings discusses GrowingWireless.com, which provides information, facts and case studies for parents and caregivers to help them keep their kids safe and responsible in today’s digital world. Hastings also highlights the CTIA Mobile Application Rating System with ESRB, which are similar to those assigned for video games, provide concise and impartial information about the content and age-appropriateness of apps so that consumers, especially parents, can make informed decisions as to which ones are suitable for their children and family.
Source: http://blog.ctia.org/2013/06/06/app-rating-system-insider-interview/
Saturday, June 8, 2013
DC-Authored College Admissions Book Quickly Gaining in Popularity
"Six Weeks to Success: College Admission Secrets and (Un)Common Application Strategies Revealed" has quickly become one of the most popular books for high schoolers looking for insider...
(PRWeb June 07, 2013)
Read the full story at http://www.prweb.com/releases/collegeadmissionsbook/helpsstudentapplicants/prweb10796295.htm
Source: http://www.prweb.com/releases/collegeadmissionsbook/helpsstudentapplicants/prweb10796295.htm
CTIA 2013: Brightstar on Social Sharing to Purchasing
Marcelo Claure, Chairman and CEO of Brightstar, discusses how Viva Movil has combined social sharing and purchasing to appeal to the modern Latino during the CTIA 2013 day two keynote panel session, “Mobile and the Fastest Growing Consumer Segment: The Modern Latino.”
Visit the CTIA 2013 highlights website for more videos, pictures and conference coverage.
Source: http://blog.ctia.org/2013/05/24/ctia-2013-brightstar-on-social-sharing-to-purchasing/
Friday, June 7, 2013
Steal Deal Will Present at MEGA Show on July 16-18 at the SYMS...
Steal Deal is set to participate in the upcoming MEGA trade show (Chicago Niles Show) on July 16-18 at the SYMS building. Steal Deal will be showing its new winter line of jackets, hoodies, snapback...
(PRWeb June 07, 2013)
Read the full story at http://www.prweb.com/releases/Steal-Deal/LAD-Solutions/prweb10805042.htm
Source: http://www.prweb.com/releases/Steal-Deal/LAD-Solutions/prweb10805042.htm
Thursday, June 6, 2013
Expo West 2013 Re-Cap
(Warning: self-promotional blog post. Not recommended more than once or twice a year…)
It was my 11th year at Expo West as a representative of a company that provides exhibit booths for exhibitors.
First: 11 years? Kidding, right?
No. The first booth client I had way back in 2003 was Kettle Foods of Salem, Oregon, which lead to doing a booth for Nancy’s Yogurt / Springfield Dairy, Natracare, Hyland’s Homeopathic, gDiapers and many others.
Besides having to basically eat your way through the day with the glut of food samples, I spent time meeting exhibitors and making connections.
And making sure that my new projects were working.
The two new booths my company, Communication One Exhibits had this year were from Bob’s Red Mill and gDiapers. The Bob’s Red Mill was a custom 30’ x 30’ booth, designed by Greg Garrett Designs of Vancouver and fabricated by Classic Exhibits. It was a stunner and was definitely well-received by the company – including Bob Moore, who called it ‘impressive’ – and show visitors. The exhibit had three structures – a main company info-display area, a product display area and – in a new move for Bob’s Red Mill – a food sampling station. The main structure was capped with a 4’ cupola high atop a structure that echoed their mill store in Milwaukie, Oregon. Either end of the main structure had 52” video screens that continuously showed informative videos.
Bob has a great way of making an entrance. Bring along a Dixieland band! Check out the video from Day One:
http://www.youtube.com/watch?v=t8aFhxjan0w
The other booth was at the other end of the scale. gDiapers, of Portland, Oregon, is a company that offers reusable diaper covers with disposable inserts. Years ago, when I was VP of Sales and Marketing for Interpretive Exhibits, we designed and constructed a 20’ in-line booth for gDiapers that had plenty of display space, slat wall and a fabric banner across the top. As their clientele needs evolved, so did the company’s desire for a simpler display that was easier to set up. So with the help of Portland’s Boothster, we designed and built a 10’ inline booth that had a small display area and a large 10’ fabric back wall, along with cardboard chairs and cardboard tube-constructed counter with wrap-around graphic. The booth looked great and gDiapers loved it!
Yes, I blog about social media and tradeshow and event marketing, but my company Communication One Exhibits has a ton of great capabilities to design and fabricate tradeshow booths to suit any need.
Let me now step off of my soapbox…thank you verry much for your time!
Special Events Venue News for Nov. 25, 2009 - SpecialEvents Magazine - Most Recent
Wednesday, June 5, 2013
Western Union to Present at the William Blair & Company’s Growth Stock Conference on June 13
Tuesday, June 4, 2013
Save the dates April 24-25 for CES on the Hill and Digital Patriots Dinner
Source: http://feeds.cesweb.org/~r/CESrss/~3/mnlAtvPYkLM/rssNews.asp
Three Budget-Friendly Hotels in San Diego for a Cost Effective...
Everyone wants to be in San Diego during the summer, but not everyone can afford to shell out a bunch of cash. So, here are SanDiego.com's picks for budget-friendly hotels in San Diego.
(PRWeb June 04, 2013)
Read the full story at http://www.prweb.com/releases/Budget-Friendly/San-Diego-Hotels/prweb10791067.htm
Source: http://www.prweb.com/releases/Budget-Friendly/San-Diego-Hotels/prweb10791067.htm
Monday, June 3, 2013
Microchip Technology Subsidiary SST and Novocell Semiconductor Announce Acquisition of Novocell by SST
Sunday, June 2, 2013
Two approaches to NFC battle for French hearts and mobiles - Network World Fusion Carriers
Source: http://www.networkworld.com/news/2009/112009-two-approaches-to-nfc-battle.html
Nation's Leading College Admissions Experts Give Complimentary...
Civica Global hosts free summer seminars to enlighten students on the college admissions process.
(PRWeb June 02, 2013)
Read the full story at http://www.prweb.com/releases/collegeadmissions/june15/prweb10792600.htm
Source: http://www.prweb.com/releases/collegeadmissions/june15/prweb10792600.htm
Saturday, June 1, 2013
Coaching in the Contact Center
Coaching is as much a critical process in today’s contact centers as workforce management, quality monitoring, and call routing. Agents need feedback and goals to improve and succeed, and it is the supervisor’s role as a coach to manage and deliver that performance guidance. Unfortunately, in many contact centers today, coaching is not managed with strategy and rigor or treated as a first-class process. Often, the supervisor-agent relationship is broken, jeopardizing the success of the organization as a whole. If the time and energy is spent to effectively implement a deliberate and controlled coaching process, it can be a lever for significant change.
While coaching practices and purposes vary widely across operations environments and industries, a new generation of coaching has emerged, distinct from previous incarnations.
Traditionally, coaching was characterized by an intuitive approach. Supervisors and agents met at required intervals, but often lacked guidance on specific performance improvement targets. Usually, the process was purely procedural. New coaching, or Performance Coaching, on the other hand, is tuned, empowered, accountable, and tied in directly to overarching company goals - ensuring positive returns on organizational strategy. This approach presents an organization and its employees with actionable plans that are measured, managed, and bottom-up. More specifically, these new methods provide supervisors, managers, and directors with the tools they need to know: who, when, how often, and what manner to coach.
As a key element in performance management, coaching in contact centers has implications beyond just the professional development and training of agents - it ultimately leads to significant gains in customer satisfaction, revenue, and productivity. A new white paper from NICE, The Art of Coaching in the Contact Center', discusses common coaching practices today and makes the case for the Implementation of a closed-loop Performance Coaching program in the organization.
Source: http://blog.crmxchange.com/blog/call-center-and-crm-best-practices/coaching-in-the-contact-center